Apple Support

Mary Ann

Don’t we all need a White Knight who will slay our dragons or defeats a horrific troll who is under our many bridges.  My White Knight is the Apple Support Team.  I am an Apple fan.  I can’t say enough good things about their products. I have an iPhone, an iPad, and a MacBook Pro and love the fact that all their products can be synched. 

However, what I love the most about Apple is their support team.  In fact, I just used it today as I was writing blogs.  My curser froze, and I tried everything I could to undo whatever I did to cause the freeze.  I then called Apple Support.  The heavens opened and rays of light showered over me, and I was speaking to Kristen.  I explained my dilemma, and she asked me a few clarifying questions.  Then she began to guide me through the various steps to solve the problem.  Within 5 minutes, the problem was solved, and I was singing her praises and that of the whole team. They never disappoint. 

When you call, you never wait more than a few minutes, and you have a choice of music including silence to occupy you as you move quickly through the que.  Upon answering, a friendly associate, male or female, greets you, and we discuss the problem.  Regardless of the Apple device, they can help you.  They verify you are you with a code texted to your phone.  When that is done, they will come on whatever screen with a curser and begin to instruct you in correcting the problem.  This is all securely done with your approval on each step.  If you must use passwords or any other personal information, they leave the website until you are done with it.  They return afterwards to continue to next steps.  Usually, my problems only take a few minutes, but the associate will stay with you until you are satisfied.  One time I had trouble with a Microsoft renewal.  The associate stayed with me for a half hour until we got me up and running again.  That is customer service at its best. 

As a former administrator in schools, I know good teaching when I see it.  Whoever is training these associates is doing an excellent job.  It is hard to teach, but coaching people how to do things that do not come naturally is indeed special.  The Apple Associates are well-trained individuals and are remarkable teachers. They are friendly and very helpful.  

I always tell the associate how good they are.  I always remark on the Apple survey sent after the session how special this help service is and how well-done it is.  Apple Support has saved me several times.  They are my White Knights.  If you have Apple products and don’t know about this service, it is time for you to use it when you are in trouble with computer woes. (800-275-2273) If you don’t have Apple products, it might be a good time to check them out.  I know the world is divided into Apple and PC people.  However, I happen to be a happy Apple person, maybe you should be one too???  We all need White Knights to save us.